Product and insurance advice

Before you start

• The group's members, current products and risk assessment are on file.
• Notes and interactions from the advice conversations are recorded on the group, so they can be used as evidence.
• A Record of Advice is only available when your firm has the matching Record of Advice template set up. Your Wealthie contact can confirm what is configured for your firm.

Where to find it

• Document Library (or a group's Documents) → Add Documents → Generate Digital Documents → SOA → Generate with AI.
• Under Choose AI workflow: KS & INV for a Product SOA or retrospective Record of Advice, Insurance for an Insurance Record of Advice.

Product SOA (KiwiSaver and investment)

1. 1

   Step 1: Client: Who is this advice for?

   Confirm the household, adviser and document name.
2. 2

   Step 2: Scope: What product advice are you giving?

   Choose Adults, with optional child advice or Children only (the SOA is addressed to the parent or guardian, solely about the children).
3. 3

   Step 3: Risk: Confirm the risk position

   Use the completed assessment on file, or make an explicit adviser override for each member receiving advice.
4. 4

   Step 4: Adult products and Child products

   Work through one product at a time: confirm the advice approach, the recommended product and the implementation actions. Child products are optional unless the SOA is for children only.
5. 5

   Step 5: Why: Explain why this advice is right

   Give the client-specific goals, preferences and circumstances that make the recommendation suitable.
6. 6

   Step 6: Evidence: Choose supporting evidence

   Recent notes and interactions are selected automatically. Review them and add or remove material.
7. 7

   Step 7: Generate

   Select Generate SOA to draft a Product SOA.

Retrospective Record of Advice

1. 1

   Step 1: Complete the Product SOA wizard

   Fill in the same stages as above, describing the advice that was given.
2. 2

   Step 2: Select Generate Retrospective

   This drafts a Record of Advice instead of an SOA. The button is unavailable when your firm has no matching Record of Advice template.

Insurance Record of Advice

1. 1

   Step 1: Client: Who is this record for?

   Confirm the household, adviser, document name and the members in scope.
2. 2

   Step 2: Evidence: What did we find?

   Wealthie reads the last 24 months of notes, meetings and interactions, relevant policy documents in the group's library, prior insurance advice documents and the insurance workflow. Untick notes or interactions that should not be used and re-run.
3. 3

   Step 3: Advice: What was recommended?

   Choose the Insurance Record of Advice template, review the summary and edit only the recommendations that need it.
4. 4

   Step 4: Why: Why this cover?

   Confirm the needs, goals, situation, rationale, alternatives considered, what was out of scope and any uninsured risks. Each item shows its source.
5. 5

   Step 5: Implementation: Where is it up to?

   Record the underwriting outcome, anything that changed from the advice, policy premiums, disclosures and what is still outstanding.
6. 6

   Step 6: Gaps: Anything we couldn't confirm?

   Answer the questions the notes did not answer, or leave them for the draft as [bracketed] items to complete.
7. 7

   Step 7: Generate

   Select Generate SOA (the same button label is used in every advice wizard) to draft the record.

Quote evidence

What you should see

• A draft Product SOA, Record of Advice or Insurance Record of Advice in the group's documents, opened in the editor.
• Unconfirmed insurance items appear as [bracketed] text for you to complete.

What is saved or sent

• Generation creates a draft that the client cannot see. Nothing is emailed by generating.
• Your product selections are used as facts in the document. Wealthie does not choose products for you.
• Issued documents are snapshots. To change one, revise it to create a new draft.

If something goes wrong

Generate Retrospective is unavailable

No Record of Advice template matches the products in scope for your firm. Ask your Wealthie contact about template setup.

No Insurance Record of Advice template is configured for this organisation

The wizard cannot generate until a template exists. Ask your Wealthie contact about template setup.

The evidence missed something or used the wrong note

On the Evidence stage, untick the notes or interactions that should not be used, add the missing record to the group, and re-run the analysis.

Generation stopped part-way

Use the recovery options in the progress window. See the recovery section of Planning SOA.