Client Interactions

Complete Audit Trail ofEvery Client Conversation

Automatically capture and organise every client interaction—from emails and calendar events to meeting notes and phone calls. Build comprehensive client histories that ensure compliance, improve advice quality, and never lose context.

Notes

Meetings

Calls

Video

Emails

Tasks

100%

Capture Rate

Every email, meeting, and call automatically logged

15 seconds

Average Log Time

From interaction to searchable record

NZ Regulatory

Standards

Complete audit trail for regulatory requirements

Interaction Types

Every conversation, captured and organised

From automated email logging to AI-transcribed meetings, Wealthie captures every client touchpoint in a structured, searchable format that satisfies regulatory requirements.

Meeting Notes

AI-transcribed meetings with speaker identification, automatic summaries, and action item extraction

  • Real-time transcription with bot integration
  • Speaker identification and timestamps
  • AI-generated summaries and key points
  • Automatic action item detection
Interaction
3 Jan 2026, 2:00 PM

Annual Review - Smith Family

Duration:45 minutes
Attendees:John Smith, Sarah Smith
Linked to household

Calendar Events

Automatically log scheduled meetings, link to client households, and create interaction records from your calendar

  • Auto-sync with Google and Outlook calendars
  • Intelligent client matching
  • Pre-populated interaction details
  • Meeting preparation reminders
Client Meeting
5 Jan 2026, 10:00 AM

Strategy Review

Location:Zoom
Linked to household

Phone Calls

Quick logging of phone conversations with clients, including duration, summary, and follow-up tasks

  • One-click logging interface
  • Duration and outcome tracking
  • Quick summary entry
  • Automatic task creation
Interaction
2 Jan 2026, 3:30 PM

Follow-up Call

Duration:12 minutes
Outcome:Information provided
Linked to household

Email Threads

Complete email history automatically linked to households, with AI-powered categorisation and response tracking

  • Automatic email capture and linking
  • Thread preservation and context
  • Attachment storage and access
  • Response time tracking
Interaction
1 Jan 2026, 9:15 AM

KiwiSaver Query

Thread:3 messages
Status:Responded
Linked to household

Video Consultations

Log video meetings with recording links, transcripts, and visual content shared during the call

  • Recording and transcript links
  • Screen share capture
  • Participant tracking
  • Meeting replay access
Interaction
28 Dec 2025, 11:00 AM

Retirement Planning Session

Duration:60 minutes
Platform:Zoom
Linked to household

Manual Notes

Add ad-hoc notes, observations, and context that don't fit other categories—fully searchable and timestamped

  • Rich text formatting
  • Tag and categorise
  • Quick entry interface
  • Full-text search
Internal note
30 Dec 2025, 4:45 PM

Client Preference Note

Tags:preferences, communication
Linked to household
Automated Capture

Never manually log an interaction again

Wealthie automatically creates interaction records from your emails and calendar events, intelligently matching them to the right households using AI.

Email Auto-Capture

Every email automatically becomes an interaction

Step 1
Email Received
From: john.smith@email.com
Subject: Question about KiwiSaver
Thread: 3 messages
Step 2 - AI Processing
Smart Matching
Identifies sender: John Smith
Matches to household: Smith Family
Categorises: Query
Step 3
Interaction Created
Linked to Smith Family
Full thread preserved
Searchable instantly
AI Matching Algorithm: Uses sender email, name matching, previous interaction history, and context clues to achieve 95%+ accurate household linking without manual intervention.

Calendar Event Auto-Logging

Scheduled meetings become interaction records

Calendar Event
Google Calendar3 Jan 2026, 2:00 PM

Annual Review - Smith Family

Attendees: John Smith, Sarah Smith
Duration: 45 minutes
Location: Zoom meeting
Auto-Created Interaction
Interaction RecordAuto-created

Annual Review - Smith Family

Linked to Smith Family household
Meeting details populated
Ready for transcription upload
Smart Pre-Population: Calendar event details automatically fill interaction fields. After the meeting, simply upload your transcription or add notes—the interaction record is already waiting.
95%+

Auto-matching accuracy

0 sec

Manual logging required

100%

Capture completeness

Action Item Tracking

From conversation to action in one click

Every interaction can spawn tasks. Whether AI detects action items automatically or you create them manually, tasks stay linked to their source interaction for complete context.

AI Action Item Detection

AI automatically identifies commitments and action items from meeting transcripts, suggesting tasks with pre-filled details, deadlines, and responsible parties.

One-Click Task Creation

Create tasks directly from any interaction. Task automatically inherits household link and interaction context—no need to re-enter client details or background.

Complete Traceability

Every task links back to its source interaction. Review the meeting transcript, email thread, or note that generated the task for full context when completing work.

Meeting Transcript3 Jan 2026

Annual Review - Smith Family

"We discussed increasing Sarah's KiwiSaver contributions to 6%. I'll send the updated contribution forms by Friday."

AI detected action item
Suggested Task
Send KiwiSaver contribution forms to Sarah
5 Jan 2026
Me
Linked to Smith Family household
Context from annual review meeting
Task Created
Active

Send KiwiSaver contribution forms to Sarah

Due: Friday, 5 Jan 2026
Household: Smith Family
View source interaction

Never Drop an Action Item

Whether it's a commitment made in a meeting, a follow-up from an email, or a note-to-self from a phone call, convert any interaction into a tracked task. Your team always knows what needs doing and why.

AI-suggested tasks
One-click creation
Full context preserved
Compliance & Search

Complete audit trail for regulatory peace of mind

FMA-ready record keeping with powerful search and instant access to complete client communication histories. Your entire practice is audit-ready, always.

3 results found
Meeting Transcript3 Jan 2026

Annual Review - Smith Family

...discussed increasing Sarah's KiwiSaver contribution to 6%...

Email Thread15 Dec 2025

Re: KiwiSaver options

...looking at KiwiSaver contribution strategies for next year...

Phone Call8 Nov 2025

Quick check-in call

...mentioned wanting to review KiwiSaver contributions in new year...

Full-Text Search

Search across all interaction types—emails, meeting transcripts, notes, and calls. Find any conversation or commitment instantly with powerful keyword matching.

Timeline View

See complete client communication history in chronological order. Filter by type, date range, or team member to understand the full relationship journey.

Context at a Glance

Before any client call, instantly review recent interactions. Know what was discussed, what was promised, and what needs follow-up without scrambling through emails.

Secure & Private

All interactions encrypted at rest and in transit. Role-based access controls ensure team members only see interactions for their assigned households.

Built for FMA Requirements

The Financial Markets Authority requires comprehensive record-keeping of all client advice and interactions. Wealthie's interaction system ensures you meet these requirements automatically.

Complete Records

Every email, call, and meeting automatically logged with timestamps and participants

Immutable Timeline

Interaction records are timestamped and preserved, creating an unchangeable audit trail

Instant Retrieval

Auditors can search and access any client interaction record in seconds

100%

Interaction capture

<1s

Average search time

7 years

Record retention

NZ Regulatory

Standards

Trusted by CFP Accredited Financial Advisers

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